FAQ

 

Where Should I store my Wise Food?
How Much Water will I need?
Do I have to use boiling water?
How are the meals packed?
How long do the meals last in storage?
How much food should we have stored for our family?
Why use both freeze-dry and dehydrated ingredients?
Why should I purchase from Wise and Essential Foods?
Where can I find nutritional information on your mains and breakfasts?
What alternative uses are there for your product?
How are my products shipped?
Will I be notified about my product delivery?
What is your return and refund policy?
How do I cancel an order I have placed?
How long will delivery take?

 

Q: Where should I store my Wise Food?

A: This depends upon where you live.  Meals made of both freeze-dry and dehydrated components are affected by temperature, moisture and light. Optimal storage conditions for our meals are in cool, dry places.

Q: How much water will I need?

A: On average, each individual serving requires 1 cup of water.

 

Q: Do I have to use boiling water?

A: Hot water speeds up the process of reconstitution.  Wise meals will be ready to eat more quickly when hot water is used.  However, many of the meals can be re-hydrated and ready to eat with any temperature of water.

 

Q: How are the meals packaged?

A: 100% of our meals are packaged in mylar pouches.  These pouches are then arranged in durable polyethylene buckets for easy storage.  Please see our Smart Packaging section for more information.

 

Q: How long do the meals last in storage?

A: Studies have proven that freeze-dry and dehydrated foods will last up to 25 years or even longer. For optimal storage life it is suggested that food be stored in a cool, dry place, such as a basement, with room temperatures of 50 to 55 degrees.

 

Q: How much food should we have stored for our family?

A: The needs of each family are different. Please refer to our “Storage Calculator” link to best determine your precise needs.

 

Q:  Why use both freeze-dry and dehydrated ingredients?

A: Wise Company uses a best of breed approach. Certain ingredients set-up and taste better when freeze-dried (vegetables, fruits, meats) while others do better through dehydration. In these cases, dehydrated ingredients offer all the benefits and better value than foods that have been freeze-dried.

 

Q: Why should I purchase from Wise and Essential Foods?

A: At Wise Company we have a long track record of customer satisfaction.  We are confident that you will find our product to be of the highest quality, best priced and the most available.  Most buyers receive their product in less than two weeks from the time it is ordered. Essential Foods is a New Zealand owned and operated company.

 

Q: Where can I find nutritional information on your mains and breakfasts?

A: For nutritional information, please refer to elsewhere on the Essential Foods Web site.. 

 

Q: What alternative uses are there for your product?

A: In addition to storing Wise meals for an emergency situation a number of customers have found our product to be versatile enough to be consumed on a day-to-day basis.  Mains are also often used on camping, hunting and backpacking trips. Others pull them from the pantry at home or take them to work when they don t have time to prepare a meal or go out for lunch.

 

Q: How are my products shipped?

A: All packages are shipped through couriers.

 

Q: Will I be notified about my product delivery?

A: Yes. You will receive an automated email regarding your order and delivery times.
    

Q: What is your refund and return policy?

A: RETURN MERCHANDISE POLICY:
Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please call 0800-001-560. The return of non-defective merchandise when authorized may incur a 15% re-stocking fee.
After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Returns shipped via courier or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 20 business days of our receiving your return.
   

Q: How do I cancel and order I have placed?

A: Please contact us by calling 0800-001-560 or by e-mail to info@efoods.co.nz.

      

Q: How long will delivery take?

A: You will receive an e-mail with expected delivery times. Generally speaking, couriers deliver
within two to three days. We will e-mail you with specifics once your order ships.