Wise Company emergency food is proudly sold in Australia and New Zealand by Essential Foods              
0800-110-560

Frequently Asked Questions

Frequently asked questions about Essential Foods, Wise Company and our innovative products.


This depends upon where you live.

Wise products are made of both freeze-dried and dehydrated components and are affected by temperature, moisture, oxygen and light. Optimal storage conditions for our foods are in cool, dry places.
On average, each individual serving requires 1 cup of water.

Hot water speeds up the process of reconstitution.

Wise foods will be ready to eat more quickly when hot water is used. However, many of the foods can be re-hydrated and ready to eat with any temperature of water.
 

100% of our foods are packaged in airtight Mylar pouches.

These pouches are then arranged in durable polyethylene buckets for easy storage.Please see our Smart Packaging section for more information.

Studies have proven that freeze-dried and dehydrated foods will last up to 25 years or even longer.

For optimal storage life it is suggested that food be stored in a cool, dry place, such as a basement, with room temperatures of 10 to 13 degrees Celsius.

It depends: your food storage needs are specific to your family size.

The needs of each family are different. All you need do is calcuate how many meals you want to store and what kind of mix you want between breakfasts and mains. The calculation is:
TOTAL SERVINGS REQUIRED: Number of people x Meals/Day x Number of days = TOTAL
MIX: Do you want breakfasts and Mains or
just Mains?

Wise Company uses a combination of technologies to achieve the best taste and quality.

Certain ingredients set-up and taste better when freeze-dried (vegetables, fruits, meats) while others do better through dehydration. In these cases, dehydrated ingredients offer all the benefits and better value than foods that have been freeze-dried. Wise Company takes a unique and innovative approach to food production for camping and long-term emergency preparedness. Our ready-made mains, meats, vegetables and fruits may be freeze-dried or dehydrated.However, both processes promote an extremely long shelf life.

Freeze-Dried and Dehydration Advantages:

Wise Company takes a unique and innovative approach to food production for camping and long-term emergency preparedness. Our ready-made entrées, meats, vegetables and fruits may be freeze-dried or dehydrated.However, both processes promote an extremely long shelf life.

  • Food maintains its original flavor, shape, color, and texture
  • Food better retains its nutritional value
  • Food is condensed, taking up less space
  • With all of its water extracted, food is extremely lightweight
  • When water is added, the food completely reconstitutes itself
Wise Company customers enjoy greater peace of mind thanks to the food's long shelf life and great taste.

We are dedicated to providing dependable, simple and affordable ready-made freeze dried and dehydrated foods.

Wise Company and Essential Foods have a long track record of customer satisfaction.We are confident that you will find our product to be of the highest quality, best priced and the most available. Most buyers receive their product in less than four - five business days from the time it is ordered.
For product nutritional information, visit the product page for each bucket. Also, you can email us for more information.

Wise Products are created to be easy to use whenever you need them.

In addition to storing Wise products for an emergency situation a number of customers have found our product to be versatile enough to be consumed on a day-to-day basis.Mains are also often used on camping, hunting and backpacking trips. Others pull them from the pantry at home or take them to work when they don t have time to prepare a meal or go out for lunch.

All packages are shipped through couriers or transport, depending on location.

Yes.

You will receive an automated email regarding your order and delivery times.

RETURN MERCHANDISE POLICY: Permission for any return merchandise must be secured from our return department within 30 days of the purchase. For questions about returning merchandise please contact us.The return of non-defective merchandise when authorized may incur a 15% re-stocking fee. After a return is authorized by our return department:

1. Return the item to the address given to you by our return department.

2. Write the Return Authorization Number on the box.

3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.


We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 20 business days of our receiving your return.